Contact Us
Whether you spotted something out of date, want to ask about how we rank the highest payout online casinos, or simply have feedback on a review, we want to hear from you. This page explains what we can help with, what we can't, and how to reach us with the best chance of a useful answer.
What we can help with
- Corrections to bonus terms, payout information or licensing details on any review
- Questions about how we assess and rank online casinos for payout speed and reliability
- General feedback on the site, its content or its usability
- Suggestions for online casinos, banking methods or topics you'd like us to cover
What we can't help with
Online Casinos is an independent research and review site. We are not a casino operator, a payment processor, or a customer support desk for any of the brands listed on this site. That means we're not able to help with:
- Account logins, password resets or verification issues at a specific casino
- Deposits, withdrawals, delayed payouts or disputed balances
- Bonus codes, wagering disputes or complaints about a casino's decision
- Requests to close or self-exclude from a casino account
For any of the above, your first stop should always be the customer support channel of the specific casino you're playing at — most licensed operators offer live chat, email or phone support directly on their site. If you're concerned about your gambling habits or want to explore self-exclusion tools and limits, our Responsible Gambling page lists the support options and organizations available to US players.
Before you get in touch about a review
If your question relates to a specific offer, it helps to know that headline bonus percentages always come with conditions attached — wagering requirements, maximum cashout limits, game restrictions and expiry dates. We list the material terms alongside each offer on our rankings, for example Raging Bull's 410% match up to $10,000 plus 50 free spins, or Uptown Aces' 600% new player bonus. If something in those terms looks unclear or has changed since our last check, that's exactly the kind of correction we want to know about — it helps keep the site accurate for the next reader.
How our ratings and rankings work
Our editorial ratings reflect independent research into publicly available information: licensing status, the range of games on offer, banking methods and processing times, bonus terms, and customer support channels. Commission from affiliate partnerships does not buy a higher position — a casino appearing near the top of our list, such as Ignition or Ducky Luck, is there because of how it performs against our criteria, not because of any commercial arrangement. If you think a ranking doesn't reflect current reality, tell us what changed and we'll look into it.
A note on eligibility and what we publish
Everything on this site is written for adults who meet the legal gambling age in their state, which is typically 21 in the US, and who are physically located in a jurisdiction where online real-money casino play is permitted. Availability of specific casinos varies by state law. We don't verify individual visitors' eligibility, and nothing on this site should be read as an invitation to gamble where it isn't legal. If your enquiry touches on eligibility rules where you live, we can point you toward general information, but we can't give you a legal opinion on your specific situation.
What to include in your message
To help us respond accurately, try to include:
- The page or casino name your question relates to
- What you saw versus what you expected to see (for corrections)
- Any dates, screenshots or reference details that support your query
General site policies, including how we handle affiliate relationships and content, are set out in our Terms and Conditions. You can also learn more about who's behind Online Casinos and how the site is put together on our About Us page.
Getting a response
We review messages in the order they arrive and aim to reply as soon as we reasonably can, though response times can vary depending on volume. For anything urgent involving your money, account or wellbeing — a stuck withdrawal, a bonus dispute, or a concern about your gambling — please go directly to the casino's own support team or a responsible gambling service rather than waiting on us, since we have no ability to intervene in individual accounts.