F.A.Q.
Get Informed and Stay Updated with our Frequently Asked Questions.
How Long Does An Order Take To Arrive?
Orders typically ship within one week and generally arrive within 3-5 days after shipment. Please note that solid gold items are made to order and may take up to 3 weeks to ship, although the average turnaround time is around 1 week.
How To Return My Items?
We accept returns within two weeks of purchase. To initiate a return, please send the item back in its original packaging to the following address:
301 W Platt St.
Tampa, FL 33606
After inspection, we will issue a full refund for your purchase.
How Can I Choose The Right Size For Me?
Habitat has created a universal sizing system that aims to provide a unique reference for all countries. You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.
The Size Guide is conveniently available on the page of each product.
Which Payment Methods Do You Accept?
Habitat accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.